So you have Questions!
Ready to book your stay with us? Great! We know you might have a few questions before you do, and we’re happy to answer them. But before you send us a message, take a look at some of the most frequently asked questions below. If you can’t find what you’re looking for, email us and we’ll be happy to help.
We’re open All year round!
Booking Terms and Conditions
Deposit and payments
- The 50% deposit is non-refundable. However we can change the date with no penalty provided we have 21 days notice.
- Cancellations made within 21 days of arrival will be charged in full.
Accommodation Details
What is provided?
All lodges are self-catering. We provide handwash, washing-up liquid, and basics for arrival: a few teabags, coffee pods, milk doses, and sugar. Anything else is a bonus, so please bring your own provisions. Please note we do not supply hotel-style toiletries.
Is bed linen supplied?
Yes, we include bed linen and the beds are made on arrival, you will also have towels for the shower. However, you will need to bring your own towels for the hot tub.
Housekeeping
As with all self catering accommodation, the lodges are not serviced daily. For stays longer than 4 nights we will supply fresh towels
Are the lodges soundproof?
Yes, all lodges are completely soundproof and the landscaping provides privacy.
Guest changeover
If you are moving guests, sometimes requested for weddings stays, a clean mid stay is not included in the price. We can do this for an extra charge or we can supply linen and towels to you for a smaller charge for you to fit yourselves.
Is there a hot tub in the studio?
No, the studio does not have a hot tub.
When are we open?
We are open all year round.
Will I have my own hot tub with my lodge?
Yes, each lodge comes with a private hot tub. Unfortunately we are unable to heat the hot tub prior to arrival.
Arrival and Check-in
How do I check in?
The lodges and studio are self-check-in. You will receive a code for the key box via email closer to your booking date.
Where do I go on arrival?
Full instructions will be emailed to you closer to your booking date.
What time is Check in and Check out?
Check-in: 3:00 PM
Check-out: 10:00 AM
We do ask that you stick to the check out times as our housekeeping team arrive on site ready to start the clean for the next guest, it takes two hours to clean each lodge.
What is the layout of the lodges?
Facilities and Amenities
Is Wi-Fi available?
Yes all our lodges have Wi-Fi you will be sent the code and it will be available in your lodge.
Do you allow pets?
No, we do not allow pets for health and safety reasons.
Do you allow smoking?
No, all lodges and the studio are non-smoking.
How do I light the fire for the hot tub?
Instructions are provided in the black folder inside the lodges. Please follow them carefully.
Is wood supplied for the hot tub?
We provide a full box of quality, special hot-tub briquettes, firelighters, to heat the hot tub once. Additional briquettes can be purchased on-site. Please do not bring your own logs.
One bag of charcoal is supplied for the barbecue only.
Can I play music at the lodges?
We have a strict no-noise policy after 8:00 PM to respect other guests.
TV
Each lodge has a TV in the lounge. The TV has freeview channels. You can log into your own Netflix account on the TV. Woodpeacker and Pheasent have a TV in the bedroom as well.
Nearby Services
Where is the nearest supermarket?
Waitrose: Prospect Road, Hythe, CT21 5NH
Sainsbury’s: Military Road, Hythe, CT21 5AS
Do you have electric car charging points?
Not currently.
Can food deliveries be organised?
Yes, Waitrose and Sainsbury’s deliver. Please provide the name of your lodge, specific directions, and your phone number.
Where is the nearest train station?
Sandling Station is a 10-minute walk through the woods (ask for walking instructions) or a short taxi ride. We do not recommend walking through the woods after dark.
Family and Capacity
Can additional beds be added?
No.
Is the accomodation in 'hare' flexible?
Yes the twin room can be made into a double if you give us notice before your stay.
Can we bring or hire a cot bed for an infant?
Yes, you can bring your own in lodges Pheasant, Woodpecker and the Studio.
Is the family lodge "Hare" suitable for two people?
Yes, the “Hare” lodge can be hired as a two-person lodge. At booking select 2 adults and the price will adjust accordingly. Then let us know if you want to have the twin or double room.
Special Occasions
Can you provide decorations for special occasions?
We can provide basic balloons, banners and cards on arrival. Prosecco can also be ordered via our website. Please note, we cannot accommodate additional instructions, including helium balloons.
Health and Safety
Are there insects?
Yes, being in the countryside means there is plenty of wildlife and insects.
Many families enjoy bug hunting and wildlife watching. We recommend bringing insect repellent in the summer.
Can induction hobs interfere with pacemakers?
Guests with pacemakers should consult their doctor to ensure compatibility with induction hobs.
Additional Information
What if there is a problem during my stay?
Contact details for assistance are provided in the black folder inside your lodge. Please do not use the email address during your stay as the admin team work office hours and will be unlikely to get back to you swiftly.
Is a car necessary?
A car is recommended, but taxis are available (call 01303 252000).
What is the breakages deposit?
When a £30 breakages deposit is added to the booking it will be refunded a few working days after your stay, provided there are no issues.
Still, got Questions?
Escape the hustle & bustle of everyday life & truly unwind in beautiful surroundings