So you have Questions!
Ready to book your stay with us? Great! We know you might have a few questions before you do, and we’re happy to answer them. But before you send us a message, take a look at some of the most frequently asked questions below. If you can’t find what you’re looking for, email us and we’ll be happy to help.
We’re open All year round!
Booking Terms and Conditions Summary. Full Terms Here
Deposit and payments
If you book direct on our Hayne Barn Estate website or on booking.com
A non-refundable deposit of 50% is required to secure your booking. This can be paid at the time of booking or invoiced separately. The remaining 50% is due 21 days before arrival.
If you’d prefer to pay in instalments, just let us know, we’re happy to arrange a payment plan.
CANCELLATIONS
For bookings made direct on our Hayne Barn Estate website
1 – If the booking is cancelled less than 21 days before arrival then a charge equal to 65% of the stay will be made.
2 – If the booking is cancelled less than 14 days before arrival then a charge equal to 75% of the stay will be made.
3 – If the booking is cancelled 21 days or more days before arrival then a charge equal to 50% of the stay will be made.
A 10 % admin and financial fee will apply to all refunds to cover our processing and handling costs.
Accommodation Details
What is provided?
All lodges are self-catering. We provide handwash, washing-up liquid, and basics for arrival: a few teabags, coffee pods, milk doses, and sugar. Anything else is a bonus, so please bring your own provisions. Please note we do not supply hotel-style toiletries.
Is bed linen supplied?
Yes, we include bed linen and the beds are made on arrival, you will also have towels for the shower. However, you will need to bring your own towels for the hot tub.
Housekeeping
As with all self catering accommodation, the lodges are not serviced daily. For stays longer than 4 nights we will supply fresh towels
Are the lodges soundproof?
Yes, all lodges are completely soundproof and the landscaping provides privacy.
Guest changeover
If you are moving guests, sometimes requested for weddings stays, a clean mid stay is not included in the price. We can do this for an extra charge or we can supply linen and towels to you for a smaller charge for you to fit yourselves.
Is there a hot tub in the studio/loft?
No, the studio/loft does not have a hot tub.
When are we open?
We are open all year round.
Will I have my own hot tub with my lodge?
Yes, each lodge comes with a private hot tub. Unfortunately we are unable to heat the hot tub prior to arrival.
Arrival and Check-in
How do I check in?
The lodges and studio are self-check-in. You will receive a code for the key box via email closer to your booking date.
What is the layout of the lodges?
WALKING INSTRUCTIONS from the station
On arrival at Sandling Station from Ashford, cross the bridge to reach the main station entrance. Walk diagonally across the car park towards the right-hand corner, heading towards the woodland. You’ll see a footpath: it starts wide and soon narrows to a single-track path.
Follow the path and continue up the steps. You’ll then reach a wide, well-established footpath. Turn left and continue straight ahead. You’ll join a driveway and shortly arrive at a small crossroads. Hayne Barn Estate is clearly signposted on the left. The lodges are immediately on your left as you enter.
The walk takes around 10 minutes in total.
Please note: we do not advise walking this route after dark or in wet weather. Parts of the walk use country lanes, so please take care and stay safe.
What do I do if I have a problem?
Thankfully, this is rare, but if you experience any issues with the property, please report them at the earliest opportunity during your stay. We have an on-site housekeeping team and maintenance support available to resolve issues during normal working hours. A mobile contact number is provided in your lodge.
If you message our admin team, please note that messages are only monitored Monday to Friday during office hours.
We kindly request that any issues are reported to us within 24 hours of their occurrence. Unfortunately, if you contact us after your departure, we will have no opportunity to resolve the matter.
Where do I go and how do I check in on arrival?
The lodges and studio operate a self check-in system. Closer to your arrival, we’ll email you your key box code along with full instructions, including where to park and how to check in.
What time is Check in and Check out?
Check-in: 3:00 PM – 8:00 PM Please advise if later
Check-out: 10:00 AM
We kindly ask that you respect our check-out time, as our housekeeping team arrives at 10:00 AM to begin preparing the lodges for the next guests. Each lodge takes around two hours to clean, thank you for your understanding.
Facilities and Amenities.
You will receive our “Prepare Your Stay” guide with your booking confirmation. It includes recommended places to visit, exclusive discount codes, and useful links.
Do you allow pets?
No, we do not allow pets for health and safety reasons.
Is Wi-Fi available?
Yes all our lodges have Wi-Fi you will be sent the code and it will be available in your lodge.
Tennis Court Booking
We have one indoor and one outdoor tennis courts on site, open all year round.
Courts can only be booked one week in advance.
Note: We do not provide rackets or balls, so please bring your own.
Open daily from 08:00 – 22:30
Book online: www.haynebarnindoortennis.co.uk
Do you allow smoking?
No, all lodges and the studio are non-smoking.
How do I light the fire for the hot tub?
Instructions are provided in the black folder inside the lodges. Please follow them carefully.
Is wood supplied for the hot tub?
We provide a full box of quality, special hot-tub briquettes, firelighters, to heat the hot tub once. Additional briquettes can be purchased on-site.
One bag of charcoal is supplied for the barbecue only. Please do not bring your own logs.
Please note it takes 2,5 to 3 hours to light it up, we advise to start early, unforyunately due to our small team we cannot assist with tending to the hot tub for you prior to your arrival.
Can I play music at the lodges?
We have a strict no-noise policy after 8:00 PM to respect other guests.
TV
Each lodge has a TV in the lounge. The TV has freeview channels. You can log into your own Netflix account on the TV. Woodpeacker and Pheasent have a TV in the bedroom as well.
Massage Available
Professional massage treatments can be delivered in the comfort of your
lodge. Call 07956 450374
Bike Hire
Renhams Cycle
17 Grace Hill – Folkestone – Kent CT 20 1 HA 01303 241884
Nearby Services
Where is the nearest supermarket?
Waitrose: Prospect Road, Hythe, CT21 5NH
Sainsbury’s: Military Road, Hythe, CT21 5AS
Do you have electric car charging points?
Not currently.
Can food deliveries be organised?
Yes, Waitrose and Sainsbury’s deliver. Please provide the name of your lodge, specific directions, and your phone number.
Where is the nearest train station?
Sandling Station is a short taxi ride or a 10-minute walk through the woods. However, we do not recommend walking through the woods after dark or when wet.
Family and Capacity
The lodges and the Studio are for 2 guests only, EXCEPT our family lodge ‘Hare’ which sleeps 4 guests only. If you don’t adhere to this we may terminate your stay.
Can additional beds be added?
No.
Is the accomodation in 'hare' flexible?
Yes, the “Hare” lodge can be hired as a two-person lodge. At booking select 2 adults and the price will adjust accordingly. Then let us know if you want to have the twin or double room.
Can we bring or hire a cot bed for an infant?
Yes, you can bring your own travel cot in the following lodges Pheasant, Woodpecker and the Studio. Our insurance will not allow greater occupancy than two in the other lodges.
Is the family lodge "Hare" suitable for two people?
Yes, the “Hare” lodge can be hired as a two-person lodge. At booking select 2 adults and the price will adjust accordingly. Then let us know if you want to have the twin or double room.
Special Occasions
Can you provide decorations for special occasions?
We can provide basic balloons, banners and cards on arrival. Prosecco can also be ordered via our website. Please note, we cannot accommodate additional instructions, including helium balloons, rose petals etc.
Health and Safety
Are there insects?
Yes, being in the countryside means there is plenty of wildlife and insects.
Many families enjoy bug hunting and wildlife watching. We recommend bringing insect repellent in the summer.
Can induction hobs interfere with pacemakers?
Guests with pacemakers should consult their doctor to ensure compatibility with induction hobs.
Additional Information
What if there is a problem during my stay?
Thankfully, issues during your stay are rare. However, we do have an on-site housekeeping and maintenance team available during normal daytime hours to assist if needed.
If you experience any problems, please report them immediately using the contact number provided in your lodge so we can assess and resolve the situation as quickly as possible. Contact details can be found in the black folder inside your lodge.
Please avoid using email during your stay, as our admin team operates within office hours and may not be able to respond promptly.
Please note that any issues raised after departure cannot be addressed.
Is a car necessary?
A car is recommended, but taxis are available (call 01303 252000).
TERMS AND CONDITIONS
OUR T&C can be found here
INSURANCE
We do not insure your holiday and recommend you take our a separate holiday&cancellation insurance.
What is the breakages deposit?
When a £30 breakages deposit is added to the booking it will be refunded a few working days after your stay, provided there are no issues.
Zero Tolerance Policy
The use of drugs, nitrous oxide, alcohol abuse, or any substance causing intoxication is strictly prohibited. Any violation will result in immediate termination of your stay.
Still, got Questions?
Escape the hustle & bustle of everyday life & truly unwind in beautiful surroundings